FAQ

Food Hub creates innovative forms of food education and guides innovation and change processes. We help companies, governments, students and professionals better understand the changing world of food and agriculture. Our mission is to drive the transition to a fair, healthy, delicious and sustainable food system. Our clients include Rabobank, Unilever, Bidfood and the Ministry of Agriculture, Nature and Food Quality. View here a selection of our projects.

In everything we do, we try to be mindful of diversity and inclusiveness. This means that we are constantly asking ourselves how we can make our own organization, as well as our products and programs, accessible to everyone and how we can ensure that everyone is represented in our organization and communications. We believe that the food transition can only be fair if everyone is allowed to participate.

Het Food Hub kantoor bevindt zich in Amsterdam op de Derde Oosterparkstraat 46. Bekijk onze locatie op Google Maps.

View our open vacancies

Contact details

Food Hub B.V.

Derde Oosterparkstraat 46

1091 JZ Amsterdam

e-mailadres: hello@foodhub.nl

Is the answer to your question not in this FAQ? Or would you like to collaborate? Then send an e-mail to hello@foodhub.nl.

All our courses and programs are easily booked through our website:

1. Go to trainings.
2. Select the desired part
3. Scroll to the ticket window at the bottom of the page
4. Select "buy now.
5. Enter your information, select a payment method and enter a promotional code, if necessary, at the top right of the page. 
6. Click on "buy now. You will be redirected to the chosen payment method.

Once you have paid your registration, you will receive a confirmation email, an invoice and a welcome email. If you have purchased an online course, you will receive your login information for the online learning environment after payment.

Please note that sometimes these emails end up in the spam folder.

First, you will find all information about the content of a course on the corresponding course page. After purchasing an online course, you will receive a confirmation email, an invoice and a welcome email explaining how to log in. 

If you have purchased an offline program, you will find the times and location of the program on the respective course page and in your confirmation email. One week before the start you will receive another email from us with all the information about the program.

Always check carefully whether the program takes place online or offline.

Ja, het is mogelijk om samen met je collega’s een opleiding te volgen die exclusief voor jouw team of bedrijf wordt gehouden, ook op een externe locatie. Zie de FAQ hieronder bij ‘zakelijk’ of neem direct contact op met hello@foodhub.nl om de opties te bespreken.

Absoluut! Wil je educatie over voedsel en landbouw op de agenda zetten binnen jouw bedrijf, organisatie, (onderwijs)instelling óf gewoon voor jezelf? Wil je op een laagdrempelige manier het voedselsysteem van dichtbij leren kennen, met al je zintuigen en vanuit verschillende invalshoeken? Neem dan contact met ons op via hello@foodhub.nl.

When you purchase an online course, you will receive your login information from us in the mail.

With these details you can log into the online learning environment and follow the training in your own time, at your own pace. You retain access to the course material so that even after completing the course, you can always go back to repeat parts.

Heb je een half uur na aanschaf van een opleiding nog geen inloggegevens ontvangen? Check dan je spambox. Heb je daar ook niks ontvangen? Mail dan naar support@foodhub.nl.

Check your spam box for emails from Teachable (our online learning environment). Didn't receive anything there? Send us a mail via support@foodhub.nl. Do you have login details but are unable to log in/participate? Then please contact us as well.

After registration, you will receive the login information for the online learning environment. Through this email you can go directly to the login portal.

Did you lose this email? No worries! You can also access the online learning environment at www.foodhub.teachable.com. You may still need to log in. You will see 'login' in the upper right corner of the page. After logging in, you will be directed to your course(s).

We are confident in the quality of our teaching. However, should you feel after completing the course that you did not learn anything or did not find it useful, you will receive a full refund within 14 days. Please send an email to support@foodhub.nl.

Unfortunately, you cannot use the STAP budget for our courses.

Het is mogelijk om een btw-factuur te ontvangen. Geef tijdens het betalen aan op welke naam de factuur moet komen. Moet er nog iets anders op de factuur: stuur dan gelijk een e-mail naar support@foodhub.nl na het bestellen van de opleiding.

Relevant data may include:

• First name and last name of participant
• Company name
• Email
• Phone number
• Address details
  

We send the corresponding invoice based on this information.

Online courses

You can cancel your registration up to two weeks after purchasing a course. To do so, send an email to support@foodhub.nl. We will issue a refund, which will appear in your account within 5 business days.
After two weeks cancellation is unfortunately no longer possible.

Programs & live days

You can cancel your registration up to 14 days in advance. To do so, send an email to support@foodhub.nl. Even then, we will create a refund that will show up in your account within 5 business days. 

We may also cancel a live day or program due to circumstances. In that case, you will automatically receive a refund. This normally happens within two weeks.

What fun! There are several ways to do that. You can buy a course and give it as a gift. If you send us an email (to support@foodhub.nl), we can change the login name and email address.

We can also create a special personalized gift code redeemable on the website (see 'how to use a gift/discount code'). To do so, send us an email with the desired amount you want to give as a gift. We will then create the code and send you an invoice for payment. You can then give this code as a gift.

1. Choose the course you want to book on the website
2. Order the training by clicking the "buy now" button. You will now enter the check-out window
3. You will see the text: 'discount code' at the top right of this window. Enter your discount code here and click on 'Apply'. The code is successfully applied as soon as the amount changes.
4. Fill in the rest of your information.
5. Now you can place and complete your order.

Good to know:

• Codes are transferable - you can give them away as gifts to someone else.
• You can use one code per order.